Shipping & Returns Policy

ShopValves supplies industrial valves to industrial buyers worldwide. The following policy applies to all orders placed through this website.

Shipping

• Delivery coverage: we ship worldwide. Goods are dispatched from our warehouses in China by international sea freight, air freight or international express, depending on destination and order volume.
• Freight charges: industrial valves are cast and forged metal goods with widely varying weight and volume, so freight is quoted per order based on actual weight, volume and destination. The freight charge is confirmed together with the goods payment before the order is finalized — no hidden fees.
• Lead time: common models are in stock; exact dispatch and transit times are confirmed with your order. For bulk or customized items, lead times follow the sales contract.

Returns

ShopValves operates as an export business serving corporate buyers (B2B). Goods travel long distances by sea and other international freight, where return shipping is prohibitively expensive and slow. We therefore follow standard export trade terms:

• No unconditional (no-reason) returns or exchanges. Please confirm model, size, pressure class, material and quantity before ordering; our sales engineers are happy to assist with product selection before you order.
• Defect exception: if the goods you receive have manufacturing defects, do not match your order, or are shipped incorrectly or incompletely, please contact us within 14 days of receipt using the contact details below, with your order number and photos of the issue (video if necessary). Once verified, we will replace, exchange or refund the affected goods free of charge, including the resulting freight costs.
• Where a return or exchange is required due to our error and the goods are unused, uninstalled and in original packaging, the matter will be settled by mutual agreement as stipulated in the sales contract.